About Us
CREATE YOUR OWN VISION
The Vision Solution Store provides you with tools to help you make your own eyewear decisions, and the ability to buy your eyewear easily and at the right price.
We are not discounters and we do not "price match". We sell our products at approximately a 50% margin which is standard in the retail industry. This margin offers a healthy balance between giving you a great value compared to other retail eyewear stores, and it gives us enough money to build and continually improve our eyewear tools as well as give us some profit to make a living and stay in business. It also allows us to offer a liberal return policy.
We only offer a top-quality lens service; we do not offer cut-rate lens service at a lower price. We feel that in lenses there is no cutting corners. Regarding frames, we continually strive to offer only good quality frames; however, while a $50 frame could be good quality, it is not designed to last as long as a $100 frame in most cases. We listen to your comments and do remove frames and frame brands when we hear complaints about unusual amounts of product breakage.
The eyewear industry does not provide consumers with much information about buying eyewear. We want you to have as much information as possible so that you can make an informed decision. If we can help you learn about buying eyewear, I have succeeded in my personal mission whether you buy from us or not. But I believe that after you compare our products, services, and prices against other eyewear stores, out value package will win you over as a customer.
Is The Vision Solution Store a good option for you? Here is a quick summary of our "value package":
1) We offer tools to enable you to make your own eyewear decisions: a giant frame selection, Lens Wizard, Frame Search, Prescription Manager, Lens Price List, Eyewear Buying Guide, and more.
2) Our prices are about double our costs for products, which are usually much lower prices than other retail stores. However, we are not discounters, we do not accept insurance and we do not price match. We only provide high quality lens service and we value quality over speed at the lens lab.
3) Buying eyeglass frames from us takes longer than buying eyewear at your local store. If you are in a rush, buying eyewear from us is not your best alternative. Go to our shipping page for more information about timing. Also, if you need someone else to make all of your eyewear decisions for you, you are better off going to a local optical store. However, we are always available by phone or email to answer your questions.
The service we provide is different from the service you will experience in an eyewear store. Over the past nine years, many people have chosen us and been thrilled with the result. At The Vision Solution Store our goal is service, and our method is honesty and integrity. We work every day to improve our service, and we take all customer comments very seriously.
Thank you for visiting The Vision Solution Store, founded in 1999 as "eyeglasses.com", for all your eyeglasses and sunglasses needs.
Mark Agnew
Founder and CEO
9 Brookside Place
Redding, CT 06896
203-544-0770
customerservice@eyeglasses.com
