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How to Buy Eyeglasses - FAQ

How do I buy glasses online?

1) Get your prescription and PD measurement 2) Pick out an eyeglass frame. 3) Add frames to your shopping cart, then click "add lenses". This takes you to the Lens Wizard. 4) Open an account and enter your prescription. Or, call customer service and we will upload it for you. 5) Pick lenses using the Lens Wizard, or call customer service to help you 6) Send us your prescription after you place your order buy phone, fax, or email, and we will double check it.

What happens if the lenses and frames I pick out are not compatible?

When you place your order, we do not charge your credit card, we just authorize it. Your order is reviewed by our customer service team. If we have any questions or see any problems or incompatibility in your order, you will be contacted within one business day of receiving your order. If everything looks good, we will not contact you until we ship your glasses, at which point we will send you an email with a tracking number, and we will charge your credit card at that time.

Is their someone on your site who will advise new customers on the best selection for their needs?

Yes. In fact, we urge you to call customer service with any questions. We can help you find the best frames and lenses for your unique circumstances.

How do I get the right frame size for my face?

We have written a whole article on this topic (Link: eyeglasses size). In short, use your current glasses as a guide to find similar-sized new glasses.

How are the eyeglasses adjusted for a customer's use?

We have written a whole article on this topic too (Link: Adjusting eyeglasses). In short, if an adjustment is needed, you can learn to do it yourself, or take it to a local optical shop and pay them a small fee to adjust the glasses.

How do I send you my prescription?

By phone, fax, email, upload to website, letter, telegram, telex, or carrier pigeon...whatever is easiest for you. However, be sure to place your order first, or, call customer service to do it all at once.


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