1) Get your prescription and PD measurement 2) Pick out an eyeglass frame. 3) Add frames to your shopping cart, then click "add lenses". This takes you to the Lens Wizard. 4) Open an account and enter your prescription. Or, call customer service and we will upload it for you. 5) Pick lenses using the Lens Wizard, or call customer service to help you 6) Send us your prescription after you place your order buy phone, fax, or email, and we will double check it.
When you place your order, we do not charge your credit card, we just authorize it. Your order is reviewed by our customer service team. If we have any questions or see any problems or incompatibility in your order, you will be contacted within one business day of receiving your order. If everything looks good, we will not contact you until we ship your glasses, at which point we will send you an email with a tracking number, and we will charge your credit card at that time.
Yes. In fact, we urge you to call customer service with any questions. We can help you find the best frames and lenses for your unique circumstances.
We have written a whole article on this topic (Link: eyeglasses size). In short, use your current glasses as a guide to find similar-sized new glasses.
We have written a whole article on this topic too (Link: Adjusting eyeglasses). In short, if an adjustment is needed, you can learn to do it yourself, or take it to a local optical shop and pay them a small fee to adjust the glasses.
By phone, fax, email, upload to website, letter, telegram, telex, or carrier pigeon...whatever is easiest for you. However, be sure to place your order first, or, call customer service to do it all at once.