Money Back Guarantee

Money Back Guarantee

Our return policy

Eyeglasses Frames

If for any reason you are not completely satisfied with your frames, you may return them, but you must return them within 30 days for a full refund. After 30 days, if you detect a manufacturing defect that is covered by the manufacturer's warrantee, return the glasses to us and we will process the return with the manufacturer.

Custom Lenses

Prescription lenses, custom non-prescription lenses, and replacement lenses are made to your specifications so we cannot re-use them if you return them. If you don't like the lenses for any reason, you may return them for a 50% refund. We offer a "Perfect Lenses" guarantee:  If your lenses are not made perfectly to the prescription you give us, we will remake the lens at no cost to you. 

Reading Glasses and Sunglasses

Reading glasses and sunglasses which include dark lenses that come directly from the manufacturer carry the same return policy as eyeglass frames. If for any reason you are not completely satisfied with your frames and lenses, you may return them, but you must return them within 30 days for a full refund. After 30 days, if you detect a manufacturing defect that is covered by the manufacturer's warrantee, return the glasses to us and we will process the return.

How to return eyewear

If you are not satisfied with your prescription glasses or eyewear, and you want to return them, please be sure that:

 

Eyeglasses.com
147 Post Road East
Westport, CT 06880

If the item is a gift, we can issue a check refund to the gift recipient at the same address to which the order was shipped. Please include the email address or name of the person who gave the gift to help expedite the process.

If the item is not a gift, we will notify you via email of your refund once we have received and processed the returned item. Please note that we can refund shipping costs only if the return is a result of our error.

 


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highest A+ rating, since 2001