Our Return Policy
- Full refunds on stock items like frames. Limit of three frames; over three frames there is a 20% restocking fee.
- See below for custom lenses return policy.
If for any reason you are not completely satisfied with your frames, you may return them, but you must return them within 30 days for a full refund. After 30 days, if you detect a manufacturing defect that is covered by the manufacturer's warrantee, return the glasses to us and we will process the return.
Prescription lenses, custom non-prescription lenses, and replacement lenses are made to your specifications so we cannot re-use them if you return them. If you don't like the lenses for any reason, you may return them for a 50% refund. We offer a "Perfect Lenses" guarantee: If your lenses are not made perfectly to the prescription you give us, we will remake the lens at no cost to you.
Reading glasses and sunglasses
Reading glasses and sunglasses which include dark lenses that come directly from the manufacturer carry the same return policy as eyeglass frames. If for any reason you are not completely satisfied with your frames and lenses, you may return them, but you must return them within 30 days for a full refund. After 30 days, if you detect a manufacturing defect that is covered by the manufacturer's warrantee, return the glasses to us and we will process the return.
How to return eyewear
If you are not satisfied with your prescription glasses or eyewear, and you want to return them, please be sure that:
- The item is in perfect condition, the same as when you received it. All returned merchandise must be in its original saleable condition when received. Please be sure to include all of the original material that eyeglasses.com and the manufacturer sent with the merchandise.
- Your return is postmarked within 30 days from the day we shipped it to you originally. No collect shipments will be accepted and we do not pay for return postage.
- You can send your return via any shipping method. We cannot be responsible for items that are lost in the mail on the way back to us so we recommend some form of delivery confirmation.
- Please write your order number on the outside of the package. Also please write the reason for the return on the back of your packing slip. Enclose the slip in the original packing box, tape the box securely, and send it to the following address. If you do not have your packing slip, please write your name, address, email address, order number, and date you placed the order on a separate piece of paper. Send this information in the package to the following address:
25 Downing Three Park
Pittsfield, MA 01201
If the item is a gift, we can issue a check refund to the gift recipient at the same address to which the order was shipped. Please include the email address or name of the person who gave the gift to help expedite the process.
If the item is not a gift, we will notify you via email of your refund once we have received and processed the returned item. Please note that we can refund shipping costs only if the return is a result of our error.