Online Glasses at Eyeglasses.com

“Our Vision is Service”

Founded in 1999, Eyeglasses.com has always focused on providing the best quality products and services.  Our customer service team bends over backwards to ensure that our customers have a great experience.  We will answer your questions, provide suggestions, and deliver exactly what you need and want.  We source all of our eyeglass frames and sunglasses directly from the best manufacturers, and all of our lens work is done at the world’s finest quality lens laboratory – Essilor.  When you entrust us with your eyeglasses order, you are guaranteed to be satisfied or we will provide you with a refund hassle-free.  Contact us today by phone or email to get help.
 

Our Return Policy is Outstanding

We offer the internet’s best return policy on top name brand eyeglasses, sunglasses, and prescription lenses:  1) We never charge a restocking fee, 2) If you don’t like the glasses frames you received, send them back for a full refund, 3) Prescription lenses are guaranteed to provide you with excellent vision.  If they don’t, you can send them back for a redo or a refund.  It is that simple.
 

Our Catalog is Massive

We offer nearly 500 top name brands of eyeglasses and sunglasses, with over 200,000 different models.  In addition to having the largest catalog on the internet, we also provide powerful search tools to find what you want -  1) Text search,  2) Browsing by brand, category, or type, and 3) advanced search.  No other eyewear company in the world can compare with the breadth and power of our eyewear catalog.
 

Help and Information

We pride ourselves on the amount of information available on this website.  Here you can read everything you need to know to purchase eyeglasses.  If you can’t find what you need, just contact us.
 

Store Locations

We have a retail store located in Westport, CT, and a store in West Hartford, CT (opening August 2014).  For people lucky enough to be in the area or driving by, you can enjoy the full services of an optician, optometrist, and a huge selection of eyeglasses and sunglasses.

Free Shipping

For U.S. orders over $55, shipping is free, and next day UPS is $5.95.  For all other order, including orders to Canada, Australia, Europe, South America, and Asia, we charge you what the shippers charge us.

Virtual Try On

Eyeglasses.com was the first internet website with patented Virtual Try On technology.  You can Virtually “try on” thousands of eyeglass frames on this website, then email your different looks to friends to get their opinions.  Just look for the yellow “VTO” icon.

Replacement Lens Service

You can mail in your eyeglass frames, and we will install new custom lenses for you.  We make all kinds of prescription lenses, non-prescription lenses, prescription sunglasses and just about every lens combination you can think of.  It’s easy: just mail us your frames with your phone number, and we will call you to discuss what you need.

Fashion News

When talking about Cole Haan eyeglasses, one cannot avoid talking about expression, culture and individuality. Cole Haan eyeglasses are the final expression of Americanism: they condense styles from the west, southwest, and south. In other words, Cole Haan eyeglasses show what some have called ¨the great American tradition.”

Consumers who are the shakers and movers of cultures find in Cole Haan eyeglasses a brand with a real attitude. The CH210 glasses model, for example, represents a frame rich in spirit and conviction. This model has a rectangular shape, and uses plastic materials to recognize the importance of freedom of expression.

Women can enjoy this luxury too, and with the CH1003 eyeglasses model they can show that they are the new mavericks, influencers and innovators of today. Cole Haan eyeglasses also offer a sober option for original thinkers. The CH926 glasses model is proof of the existence of individuality and the idealism that lives in all of us. More than a brand, Cole Haan eyeglasses represent for men and women an independent attitude which has caught the glorious legacy and brilliant prospects of American visionaries.

The DKNY eyeglasses brand has brought its luxurious craftsmanship and technical innovation to the eyewear industry. This fantastic company offers consumers the opportunity to enjoy quality, flexibility and elegance in DKNY eyeglasses. DKNY is loyal to its New York City heritage and works with green, brown and blue colors that show commitment to the fast-paced city life. In fact, the DY4610B glasses model is a tribute to the elegance and sophistication of the New York lifestyle. Ladies will enjoy the DY4621 eyeglass frame, and also the DY4630 glasses frame for their use of color and streamlined shape.

Brand

Security and Privacy

Tryiton Eyewear, LLC,  the owner of this website, has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: www.eyeglasses.com.

Thank you for accessing the web site ("Site") of The Vision Solution Store, also known as Eyeglasses.com, doing business under the corporate umbrella of Tryiton Eyewear, LLC. We respect your privacy and want to protect your personal information. To learn more, please read this Privacy Policy.

This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection, use and disclosure of your personal information. By visiting our Site, you accept the practices described in this Policy.

This privacy policy applies only to this Site. This privacy policy does not necessarily apply to our offline collection of your personal information. Please see below for details.

We are not responsible for the content or privacy practices on any non-eyeglasses.com web site to which this Site links or that links to this Site.

INFORMATION COLLECTION AND USE

    • Information Collection. We collect information from you in several different ways on this Site. One goal in collecting personal information from you is to provide an efficient, meaningful, and customized experience. For example, we can use your personal information to:

      • help make this Site easier for you to use by not having to enter information more than once.  Help you quickly find information, products, and services.
      • enable us to make prescription lenses for you.
      • help us create content on this Site that is most relevant to you.
      • alert you to new information, products, and services that we offer.

      (a) Registration and Ordering. Before using certain parts of this Site or ordering products, you must complete an online registration form. During registration, you will be prompted to provide to us certain personal information, including but not limited to your name, shipping and billing address(es), phone number, email address, and credit card number. If you have elected to use the Bill Me Later® payment method, you will have to provide the last four (4) digits of your social security number and your birth date. We use this information solely to facilitate the Bill Me Later® transaction and will not store or keep this information in our files. In addition, we may also ask you for your country of residence and/or your organization's country of operation, so we can comply with applicable laws and regulations, and for your gender. These kinds of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and our site, and for internal marketing purposes. If we encounter a problem when processing your order, we use the personal information to contact you.
      (b) Email Addresses. Several locations of the Site permit you to enter your email address for purposes including but not limited to: to request us to notify you when we receive a new brand, new product style, or product size; to sign up for our email newsletter and special offers.
      (c) Cookies and Other Technology. Like many sites, this Site employs cookies and web beacons (also known as clear GIF technology or "action tags") to speed your navigation of the Site, recognize you and your access privileges, and track your Site usage.
      (i) Cookies are small pieces of information that are stored as text files by your Internet browser on your computer's hard drive. Most Internet browsers are initially set to accept cookies. You can set your browser to refuse cookies from web sites or to remove cookies from your hard drive, but if you do, you will not be able to access or use portions of this Site. We have to use cookies to enable you to select products, place them in an online shopping cart, and to purchase those products. If you do this, we keep a record of your browsing activity and purchase. THIS SITE'S COOKIES DO NOT AND CANNOT INFILTRATE A USER'S HARD DRIVE TO GATHER A USER'S CONFIDENTIAL INFORMATION. Our cookies are not "spyware."
      (ii) Web beacons assist in delivering cookies and help us determine whether a web page on this Site has been viewed and, if so, how many times. For example, any electronic image on this Site, such as an ad banner, can function as a web beacon.
      (iii) We may use third-party advertising companies to help us tailor site content to users or to serve ads on our behalf. These companies may employ cookies and web beacons to measure advertising effectiveness (such as which web pages are visited or what products are purchased and in what amount). Any information that these third parties collect via cookies and web beacons is not linked to any personal information collected by us.
       (iv) Google, as a third party vendor, uses cookies to serve ads on your site. Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy. 
      (d) Log Files. As is true of most web sites, the Site server automatically recognizes the Internet URL from which you access this Site. We may also log your Internet protocol ("IP") address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing, and system troubleshooting purposes. (An IP address may indicate the location of your computer on the Internet.)
      (e) Age. We respect children's privacy. We do not knowingly or intentionally collect personal information from children under age 13. Elsewhere on this Site, you have represented and warranted that you are either 18 years of age or using the Site with the supervision of a parent or guardian. If you are under the age of 13, please do not submit any personal information to us, and rely on a parent or guardian to assist you.
      (f) Product Reviews. You may choose to submit a product review. If you post a review, we will ask for your email address and geographic location. If you submit a review, your geographic location will be visible to other users (your email address will be kept private). Also, any personally identifiable information that you submit as part of the review can be read or used by other visitors to the Site. We are not responsible for any personally identifiable information that you choose to submit as part of your review. We believe you can post a helpful review without disclosing any personal information.
      (g) Bizrate Reviews. Bizrate.com is an independent company that permits shoppers to rate their experiences in visiting and shopping at online stores such as eyeglasses.com. After placing an order at eyeglasses.com, you may receive the opportunity to provide feedback on your experience. This choice is optional and will not affect your order or service from eyeglasses.com, whether or not you choose to provide feedback. Your feedback is collected by Bizrate.com, not eyeglasses.com, and is governed by their privacy policy, available at http://shop.bizrate.com/content/privacy.html
    • Information Use and Disclosure.
      (a) Internal Use. We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve our Site's content and layout, to improve our outreach and for our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to this Site.
      (b) Communications with You: We will use your personal information to communicate with you about our site and your orders and deliveries. Also, we may send you a confirmation email when you register with us. We may send you a service-related announcement on the rare occasions when it is necessary (for example, if we must temporarily suspend our service for maintenance.) Also, you may submit your email address for reasons such as to register for a free shoe giveaway; to request us to notify you when we receive a new brand, new product style, or product size; to sign up for our email newsletter and special offers. If you submit your email address, we use it to deliver the information to you. We always permit you to unsubscribe or opt out of future emails (see the opt out section, below, for more details). Because we have to communicate with you about orders that you choose to place, you cannot opt out of receiving emails related to your orders.
      (c) External Use. We want to provide you with excellent service and to offer you a great selection - we primarily sell merchandise, not information. We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone, except that:
      (i) As do most catalog and Internet retailers, we sometimes use others to perform specific functions on our behalf. When we disclose information to these service providers, we disclose information to help them to perform their service. For example, in order to deliver products to you, we must share some information. We partner with third parties (such as the U.S. Postal Service, United Parcel Service, and Federal Express) to ship products, to ensure delivery, and so that we can obtain feedback, improve the quality of our service, and measure and improve the quality of the service of the third party. In the example of shippers, we provide them some personally identifiable information such as your name, shipping address, email, and phone number.
      (ii) Similarly, to help you buy products and provide customer service to you, we must provide your credit card number to financial-services corporations such as credit-card processors and issuers. When we submit your credit card number for authorization, we use state-of-the-art data encryption to protect your information. (More on this below in Data Security.)
      (iii) In the event you have elected to use the Bill Me Later® payment method, to help you buy products and provide customer service to you, we must provide the last four (4) digits of your social security number and your birth date to the financial-services corporations processing your transaction. When you submit this information to us for approval and authorization, we use state-of-the-art data encryption to protect your information.
      (iv) We may be required to disclose such information in response to requests from law-enforcement officials conducting investigations; subpoenas; a court order; or if we are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms of Use or other agreements, or to protect ourselves or others. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use our Site for illegal reasons or to commit fraud.
      (v) We will not sell (or trade or rent) personally identifiable information to other companies as part of our regular course of business. However, it's possible that we might acquire or merge with or be acquired by another company or that we might dispose of some or all of our assets. If that happens, your personal information may be disclosed to another company, but that disclosure will be subject to the Privacy Policy in effect.
      (vi) We may share non-personal information (such as the number of daily visitors to a particular web page, or the size of an order placed on a certain date) with third parties such as advertising partners. This information does not directly personally identify you or any user.
         

DATA SECURITY
This Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions through this Site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. Finally, we rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. For example, when you visit our Site, you access servers that are kept in a secure physical environment, behind a locked cage and an electronic firewall.

While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.

OPT OUT/CORRECTIONS
Upon your request, we will (a) correct or update your personal information; (b) stop sending emails to your email address; and/or (c) disable your account to prevent any future purchases through that account. You can make these requests at the customer information section of this Site, or by telephoning, or emailing your request to eyeglasses.com's Customer Support department 1-888-896-3885 or email. Please do not email your credit-card number or other sensitive information.

OFFLINE COLLECTION, USE & DISCLOSURE OF INFORMATION
As you might expect from eyeglasses.com, the majority of information that we collect is obtained through our Site, and this Privacy Policy applies only to that online collection of personal information. We also collect information offline, where we also try to protect the privacy of you personal information. One example involves someone calling us to place an order or to ask questions. When someone calls, we will ask only for the personal information we need in order to place the order or to answer the question. When we need to store information (such as order information), we will enter it into our database through SSL encryption. (See the Data Security section above for more information). Another example involves faxes. If you fax something to us, we will act upon the fax and then either store it a locked repository or we will shred the fax if there is no need to retain the information. There are other ways we could learn of personal information offline (for example, we suppose someone could send us a letter including some return address information), and this Policy doesn't discuss or try to predict all of those methods or uses. As we mentioned, we primarily sell merchandise, not information, and we will try to treat offline collection, uses, and disclosures consistently with our relevant online practices.

UPDATES TO THIS POLICY
If we change or update this Privacy Policy, we will post changes and updates on this Site so that you will always be aware of what information we collect, use and disclose. We encourage you to review this Privacy Policy from time to time so you will know if the Privacy Policy has been changed or updated. If you have any questions about the Privacy Policy, please contact us.

Effective May 30, 2008.
Privacy Policy copyright © 2008 Tryiton Eyewear, LLC.

 


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