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Testimonials

Don’t take our word for it, read what just a few comments of our many customers have taken the time to write about us.

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I just wanted to commend you and your company for the exemplary service I have received, and especially from James ... ;-). I am hearing impaired and it is not easy to work with me over the phone. Not only has James worked closely with me over the phone via IP Relay but has also worked with me through email. He has always been great and very professional in all of our dealings. Thanks again for the great service. I certainly will continue to get my frames here in the future. Regards, RL

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Thank you so much for your outstanding service. I received just received the eyeglasses and they couldn't be better. I will definitely be using your services in the future. –SW

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To whom it may concern: I received my pair of round Dolomiti frames after 6 weeks on backorder. I am totally pleased with them and will get them fitted with my prescription tonight. I just want to take this opportunity to advise you of the fantastic customer service I received from Stephanie. She took great pains to work with me, handle my returns and even take care of last minute changes. She was exceptional! I just wish other companies had some "Stephanies" on their staff. I would be very pleased if you let her know of her outstanding service with me. It was extremely appreciated and I can guarantee that I will be returning to eyeglasses.com for future eyecare needs. Once again kudos to Stephanie! Very best regards, JP, Quebec Canada

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Hi I received glasses last night... Beautiful work. Lenses cut to perfection. Thank you, and I look forward to getting glasses from eyeglasses.com in the future. Great value and quality work is a combination that's hard to beat. RP

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I just received my Dolomitti Sunglasses this morning .... very quick! No skimping on quality, though; these are beautifully crafted and the optics perfect. (Elegant and timeless, and with just that slightest hint of Ozzy Osbourne for good measure :c) I highly recommend the G-15 Polarized lenses for those who, like me, are sensitive to sunlight. I am now truly a fan! Where have you been all my life? :c) Thank you! -SJ

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What a positive experience!! Hopefully you can share this with your supervisor. From the info on your web site, to the courtesy and professionalism you displayed from my first phone call, I thank you. My glasses arrived today and they are better than I could have imagined. Not sure why no one locally was willing to put in new lenses. I will have no problem recommending your company for anyone that is looking to use there old frames. I am sure you will be hearing from me in the future, when new prescriptions are given. Thanks again and I hope you have a blessed holiday. -CF

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Just wanted to stop by and say thank you to James and Meegan for the exceptional service I received and commend your company for providing such a great product! After a diligent internet search, and, after reading so many negative reviews of other companies, I am delighted I chose your firm...my wife's glasses are perfect! You have earned our business and we will certainly be back. All the Best, JE,

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I recently used your services and had a great sales person/customer service. his name was james and he took the time to help me and gave me options when the frame i was inquiring about was/has been phased out by the manufacturer. thanks james when other sites customer service wouldn't/couldn't help you did. ML-

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Replacement Lenses Message: Thank you! My glasses are perfect. The first time I recieved them the vision was blurry and I sent them back for correction and now they are great! I am very satisfied with your service. I'm not sure who I talked to on the phone but they were very helpful and gave great service. Thanks Again - KL

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Thanks, James! That Vera Wang frame was already very high on my list of possibilities, so maybe my search is over! I do want a frame of this size, and I would be interested to know what other suggestions you might have, but its good to know that the look and size I want is a maybe.
I haven't decided for sure, but I think I may stay with the same LaFont "Jupiter" frame. I really like it, but was thinking of a change to something with somewhat less "B" number – but I have had so many compliments on my glasses that maybe I should stay with it.
My ophthalmologist also owns a high end optical shop, but they were so non-helpful in finding me a Jupiter frame with a reasonable color distribution (not to mention that they said "LaFont is a very fashion forward look, and maybe not the right frame for someone your age." (How NOT to sell ANYTHING!) I really like my ophthalmologist, but the best service I have ever had has been from Eyeglasses.com, and I DO recommend you to everyone who asks "where did you get your glasses." I have even told my ophthalmologist that I prefer to work with Eyeglasses .com because it's "not my fault" if a frame or lens isn't right, as has often been the case at his shop. He told me that he has made some personnel changes, and I congratulated him on that good business decision, but it hasn't changed my mind.
I think there is still some hesitancy in some people about purchasing prescription glasses on line, but I continue to make a point of telling people about my experience with you, and that I have a difficult prescription AND I'm picky about finding the right frame – and that the customer service from Eyeglasses.com is beyond best, the selection HUGE, the knowledge of the eyeglasses.com staff simply not available at any optical shop I've ever used in the past. All of this combined with the Physio 360 lenses that have been truly miraculous for me (I'm forever grateful for you encouraging me to try them).
-M.B.

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Thank you for the great service!
B.G.

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I always get such great service from Eyeglasses.com. I'll probably order another pair in the near future. Thanks again, K.

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Thanks, Mark, for the feedback about the return. FYI, I'm absolutely delighted with the second pair I ordered from Eyeglasses.com.

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Thank you for the no hassle return. I will shop at eyeglasses.com again. ------------------------------------------------------------------------------------------------------

Received glasses. Have checked and worn them. They are flawless. Fine work Thanks.

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Thank you so much for doing this. This is exactly why I use eyeglasses.com the service is far better that my optical store that charges me 3 times as much for the same glasses!!! [In response to a speedy return refund]

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Thank you for verifying that for me. If you have a manager/supervisor please forward on to them my appreciation for your excellent customer service. This is my first time using eyeglasses.com, and based on the service you have provided it will not be my last. Thanks again and have a nice day.

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Thank you so much James. This is fantastic customer service. I have no hesitation recommending you guys to all my friends and you can be assured I will be buying all my frames from you in future. I am so impressed. Thanks again. CT, Melbourne, Australia,

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I received my two pair of glasses with new lenses and just wanted to let you know that I am very happy with your work. The lenses are great! Nice job. Thank you very much. I will pass the good word around and will be doing business with you again in the near future.

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Thank you. I have to commend you guys on your service. It was way more personal than I expected an internet order to be.

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I just wanted to let you know how pleased I am with the lenses you made. I had no idea just how badly the local eye place did on my last glasses until I had you re-make them. The local people gave me the impression I had to buy the most expensive plastic available and did a terrible job on the grinding, which cost me twice as much as your lenses. You've got it all: great prices, choices, and quality. And I did all from the comfort of my home. I had my doubts about having glasses made through the internet, but all my future glasses and frames will be bought through you. Thank you again,

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Thanks, I'll send priority with my order number as a reference. You all are the best to deal with and pass this on if you will. I've had nothing but positive experiences that are always above and beyond. As a matter of fact, I was in Las Vegas last week trying to increase my pocket book (yah right!) and was referring others to your site when I had compliments on my frames!

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Hi James, NO - thank you so much for yours!!!!! Please share this with your manager: To James' manager: James has been fabulous helping me get my eyeglasses' order placed. I wish I could say as much about the opticians at my doctor's office. He has helped me get my prescription correctly into the system and assisted me with the PD numbers. He has responded very quickly to every e-mail. James is what I would refer to has customer assistance!!! (if you don't feel comfortable doing that - if you provide his e-mail - I will send a note). Thanks so much............. James has won my business for my next glasses. Dr. F.

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Thank you all very much for your prompt replies and help. I will be shopping with you all next year. R.

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Thanks for the super service, can't say enough about online shopping, when the product is great and especially the worry free way in which the transaction is handled including the reliable shipping. MK

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I received the above order yesterday. I am very pleased with it. Thanks to you and your company for a fine product. SF

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Dear Sir/Madam, I have just received my glasses from you and I thought I would write to say how delighted I am with them. This is my first purchase of glasses through the internet and I can assure you that when I require replacements in the future I will look no further than your company. Many thanks RA PS. I'm telling all my friends about how good you are too!!!

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Thanks for all the help and great products. Just thought i would write a few words sharing my eyeglasses.com experiance for the staff. --MC

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I would like to thank James and the entire Eyeglasses.com staff for all the help that i have received. After making my first Eyeglasses.com purchase of a pair of Shuron Ronsir frames and lenses and being completely satisfied with the finished product, i decided to use Eyeglasses.com again to fill my perscription for a pair of Spy Optics sunglasses that i had purchased. I received my completed Spy Sunglasses today via UPS and am thrilled with the finished product. I would also like to address the personalized customer service that i have received from James while dealing with him by telephone and email. As a person who works in the customer service industry i understand what time and effort goes into responding to customers in a timely manner, and i appreciate that. I would also like to thank Eyeglasses.com for providing high quality merchandise while not charging an arm and a leg. Eyeglasses.com has made a lifelong customer out of me, and i have and will continue to recomend your site to friends, family and anyone who needs a set of glasses. MC

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Robin Thompson: Thank you! My glasses are perfect. The first time I received them the lenses were for the distance part of my Rx when I needed the reading part only. I talked to James on the phone and he diagnosed the problem before I had finished explaining it to him. I sent them back for correction and now they are great! I am VERY satisfied with your service, especially the way James handled my phone call. I would unhesitatingly recommend your service to anyone I know who needs new glasses and hope you are still in business the next time I do. Thanks again. Robin

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Robin Hedegore: My new glasses arrived today. They are wonderful! This process was quick and easy. I had my new glasses in about a week for a very reasonable price. Thank You!

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69 hours and 16 minutes. That’s the total amount of time starting with submitting my order online, until UPS delivered my eyeglasses. Yes, I chose a frame from your in-stock selection, but I also had Varilux progressive lens prescription that had to be completed. I’m not sure how you can turn around an order so quickly. I’m not even sure you can sustain this high-level of performance. But rest assured I’ll find out in the future, as my next purchase will obviously start with EYEGLASSES.COM. The downside of this – you were not my first choice – but after wasting approximately six weeks and being jerked around by one of your “competitors”, I finally canceled out of their nightmare and found your company. Thanks for the first class service!

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Rose Bachman: The local optical stores carry very few Flexon frames. Forget about finding smaller widths. I was advised to find a frame online, and the lenses could be made locally. This way, I could take the glasses to the local store for adjustments. I chose eyeglasses.com because they had solid reviews and a wonderful selection of frames in smaller widths. Due to the rotten weather, my order was delayed a week. Anyone who orders online, or locally for that matter, should be prepared for delays. Eyeglasses.com kept me informed, and they had knowledgeable answers to my blizzard of questions. The prices are fairly similar online, so it’s the customer service that sets a store apart. (I had called 2 other vendors that asked me to leave a message, and they’d return my call…neither called back! Besides the service, and overnight shipping, I love these frames!


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highest A+ rating
since 2001