Buying glasses online is a great way to get more selection and at a lower price than more optical stores. However, it does require that you educate yourself first. There is a lot of information on this website about eyeglasses and prescription lenses, but this page will help you speed up the process, depending on what you need.
To order frames with lenses, start by getting your prescription and your "PD" Pupillary Distance measurement. Most doctors will not measure your PD unless you ask, so be sure to ask for it and write it down on your prescription. If that is not convenient, you can call the store that last made glasses for you, they should have that on file. Follow this link to learn How To Measure Your PD.
If you want single vision lenses, you can skip this step. If you want multifocal lenses (progressive, bifocal, or trifocal), then you must pay attention to the height of the lens in the frame that you choose. Lens height is known as the "B" measurement, and you can see it in our catalog, on the frame pages. The "B" measurement must be at least 27mm, and we recommend 30mm or more for multifocal lenses. You can use our Frame Search page to search for frames with a minimum B measurement.
Need help choosing a frame, or finding the right size frame? Look at the list of links to the left to help you, or contact customer service. Try our Frame Search page to look through our huge inventory for frames with your specific needs, such as frame size, material, and shape . Still not sure? You can order up to three frames and return them for a full refund (read our Return Policy).
Once you have chosen a frame, you can add lenses to it by clicking the "add lenses to frame" button on the product detail page. That will take you to the beginning of the Lens Wizard . The Lens Wizard will walk you through the process of finding the perfect lens for your needs. And if you need help or have questions at any time, just call us!
When you finish in the Lens Wizard, a lens will appear in your shopping cart, and then you can check out.
You can send us your own frames, and we can install new lenses for you - also known as "Replacement Lenses." Mail your frames to us with your new prescription, your name and phone number, and any instructions you may have. If you just want to redo your existing lenses, you do not need to send the prescription in because we can read your prescription from your old lenses. After we receive your package, we will call you to complete the order. You can mail us your glasses, and we can install new lenses. However, occasionally a frame will break while we are installing lenses and we cannot be held responsible if this happens to your frame. We will try to replace your frame at no charge; if that is not possible, we will offer you a 50% discount to purchase another frame from our website.
You can order sunglasses, and they are shipped with the non-prescription, manufacturer's lenses installed at no charge. Need help choosing a pair of sunglasses, or finding the right size frame? Look at the list of links to the left to help you, or contact customer service. Try our Frame Search page to look through our huge inventory for sunglasses with your specific needs, such as frame size, material, and shape . Still not sure? You can order up to three sunglasses and return them for a full refund (read our Return Policy).