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Order Tracking

How do I track my order?

Because every eyewear order is unique, we are not able to provide automated tracking information while your order is processing. During the order process, you will receive two emails:

Automated emails: (provided that you entered a valid email address)

  1. An automated email is sent to you when you place your order.
  2. When we ship your order, you will receive an email with your shipper tracking number.

Many eyewear orders are prepared custom for you, so the order processing time for each order is unique. If you would like more detailed information on your order at any time, send an email to customerservice@eyeglasses.com. Or, you can call customer service at 1-888-896-3885 Monday through Friday, 9am to 5pm. Eastern standard time.

On average, orders without custom lenses are processed within 2-3 days; orders with custom lenses are processed in 5-7 days; and replacement lens orders are processed in 3-10 days from when we receive your frames. You must add shipping time on top of processing time to find out your total delivery time. Order processing time is affected by your prescription details, and the type of lens that you chose. Each lens is cut custom for you, and sometimes lenses or frames break during the installation process. If this happens, we have to reorder the frame or remake the lens until we can create a perfect pair of eyewear for you, and this could add time to your order.