You have scratched your lenses, and these lenses you purchased from us have a manufacturer's warrantee against scratches. Mail us your glasses with the scratched lenses; we will send them to the manufacturer for lens replacement, per their warrantee restrictions.
We charge a $19 fee for this service, which covers shipping costs and processing labor.
Where to mail my scratched eyeglasses?
Here are the mailing instructions: First, write down you email address, name, phone number, and shipping address onto a piece of paper. Write a note that says something like: "My glasses are scratched and I want them replaced under warrantee." Put the paper and your scratched glasses into a box and mail it to the address below. Use any mail service that has tracking. We will contact you after we receive your scratched glasses.
Scratched Lenses Warrantee Replacement Service
147 Post Road East
Westport, CT 06880
If you have any questions, feel free to call us at 1888-896-3880, or send email to us at firstname.lastname@example.org.