Mark Agnew

Founder, Eyeglasses.com

Mark Agnew is the founder of Eyeglasses.com and has more than 25 years of experience operating an online optical retail business. His work focuses on understanding how prescription eyewear performs in real-world use, particularly where online ordering introduces risk, limitations, or variability in outcomes.

Experience

Mark Agnew has spent over two decades working directly with prescription eyewear at scale, overseeing lens production, remakes, troubleshooting, and customer outcomes across a wide range of prescriptions and lens designs.

His experience includes:

• Managing online prescription eyewear operations since the late 1990s
• Evaluating progressive, bifocal, and single-vision lens performance
• Identifying common causes of optical failure and discomfort
• Developing systems to reduce remake rates and prescription risk
• Working alongside licensed opticians to resolve complex dispensing issues

Areas of Expertise

Mark Agnew’s expertise is focused on the operational and systems-level aspects of online eyewear, rather than clinical diagnosis.

• Online optical systems and prescription risk management
• Progressive lens outcomes and failure analysis
• Pupillary distance (PD) tolerance and alignment sensitivity
• Frame–prescription compatibility limitations
• Online versus in-person eyewear tradeoffs
• Scaling eyewear quality control in an online environment

Editorial Role

On Eyeglasses.com, Mark Agnew authors and co-authors educational content that explains why prescription eyewear succeeds or fails in real-world use. His articles focus on patterns observed over time rather than isolated cases.

Content authored by Mark Agnew that addresses optical accuracy or prescription constraints is reviewed by licensed dispensing opticians to ensure clinical correctness.

Related Articles

• Why Progressive Lenses Fail Online
• PD Tolerance: When 1–2 mm Matters (And When It Doesn’t)